FREQUENTLY ASKED QUESTIONS


Click me

Payment & Shipping

HOW CAN I ORDER A B4 E-CRUIZER?

Simply select from the choice of classic models, the All Black or the Indian Red. Customise your model with the options you require such as the saddle, tyres and hand-grips etc. and then accessorize your model if required. Add your selections to the basket and send your completed specification to us. We’ll contact you to confirm the pricing and arrange payment.

HOW DOES THE PAYMENT WORK?

Once we’ve agreed the pricing we will contact you to arrange payment. To complete the order requires a deposit of 100%.

WHAT ARE THE SHIPPING COSTS?

Our E-Cruizers are shipped in special packaging that meets all the requirements for transportation, including the relevant documentation. The fee for shipping will be agreed on completion of the order.

WHEN WILL MY BIKE BE DELIVERED?

We have the All Black and the Indian Red in stock. However, if you have chosen a personalised design with a unique combination of colours, materials and optional logos the production time of your custom made bike will be an estimated 4 till 6 weeks after confirmation of order and payment.

IS IT POSSIBLE TO PICK-UP THE BIKE MYSELF?

Yes, of course. We can arrange the collection once we have a confirmed delivery date.

General Usage

WHY CHOOSE A B4 E-CRUIZER?

Electric bikes in London are one of the best ways to travel around the capital. Cheap, practical and fun, electric bikes offer many advantages over other London transport options.

If you’re tired of waiting for buses, sick of squeezing onto the tube, fed up with waiting in traffic or too tired to pedal cycle everywhere, an electric bike is for you. Electric bikes in London have the power to boost your range, improve your mood and deliver you at your destination feeling fresh and ready to go.

HOW DOES THE B4 E-CRUIZER WORK?

Turn the key to activate the bike. Tilt the switch positioned above the key hole to activate the front and rear lights. And away you go.

When you start pedalling, the motor kicks in to assist you. Once you stop pedalling and/or brake, the motor will automatically switch off. Despite having to pedal yourself, the intensity is entirely different to a standard bike. The control console is located on the left flank of the E-Cruizer´s handlebar. This astute management system enables the rider to navigate with speeds of up to six different levels, and monitor the battery capacity at any given moment.

For a smoother cycling experience, the B4 E-Cruizer is fitted with the Shimano Alfine 8 manual gear switch, neatly situated on the right hand side of the handlebar, ensuring a seamless transition of up to eight different pedalling intensities.

The E-Cruizer makes pedalling virtually effortless, and most importantly, enjoyable. By minimizing strenuous physical effort.

HOW FAR CAN I GO ON A FULL BATTERY?

With a fully charged battery, the E-Cruizer offers a range of up to 100 kilometres in one charge.

HOW DO I CHARGE THE BATTERY?

We recommend you charge the battery after each use, regardless of the duration or distance. The battery does NOT need to be empty in order to be charged. When the battery is fully charged the charging will automatically cease. The green LED indicator is illuminated when the battery is fully charged. Battery charging takes up to six hours from empty. We advise you to unplug the charger when the battery is fully charged. First unplug the charger from the B4 E-Cruizer and subsequently unplug the power cord from the power outlet. When you order a B4 E-Cruizer you receive a matching B4 battery charger. To guarantee a longer life span of the battery we recommend that you ride with the battery empty once every year.

CHARGE THE BATTERY AT LEAST ONCE EVERY 4 – 6 WEEKS, REGARDLESS OF USE.

WHAT IS THE EXPECTED BATTERY LIFE?

During normal use of the bike, the battery´s lifeline can last up to three years.

CHARGE THE BATTERY AT LEAST ONCE EVERY 4 – 6 WEEKS, REGARDLESS OF USE.

HOW TO LOCK THE BIKE AND PROTECT AGAINST THEFT?

To avoid theft we recommend our chain lock. 

IS THE BIKE WEATHERPROOF?

Come rain or shine, the e-bike is ever-dependable. Our B4 E-Cruizers are splash proof and they love sunny weather. But as with all batteries, it is not good to expose them to the sun for too long. It is advised to keep your bike in the shade.

IS THERE A CHILD SEAT OR BICYCLE CARRIER RACK AVAILABLE?

The B4 E-Cruizer doesn’t come with the option of a carrier rack or child seat.

CAN THE B4 E-CRUIZER ALSO BE USED FOR BUSINESS OR MARKETING PURPOSES?

Yes, we regularly work with companies that use the bike both as a marketing tool for practical usage in and around the city. 

Technology & Performance

CAN I TUNE PERFORMANCE OF MY BIKE?

We do not offer speed performance tuning.

WHAT ABOUT THE UPHILL PERFORMANCE?

The B4 E-Cruizers have a an amazing pickup, and fantastic performance power on flat surfaces. However, when cruising uphill, the maximum achievable speed of 25 km/h will be reduced, subject to the angle of incline. That means you’ll need to pedal harder to increase your speed.

WHAT ARE THE RULES REGARDING THE ELECTRIC BIKE?

An electric bicycle is simply a bicycle with an electric motor that supports the rider when pedalling, provided that the pedal assistance does not exceed 25 km/h is classed as a normal bicycle. That means, a driver’s license, registration, insurance and helmet are not necessary (Although we do recommend the sue of helmets). 

WHAT ABOUT THE LAWS FOR THE SPEED LIMIT?

In the UK, the maximum speed for e-bikes is restricted to 25 km/h. 

Warranty

HOW LONG IS MY B4 E-CRUIZER UNDER WARRANTY?

To find answers about the provided warranty, check out the various components of the bike listed below.

• Frame

Two year warranty*. All B4 frames are guaranteed against manufacturing defect (defined as a defect in materials or workmanship) for two years from the original date of delivery. If a failure should occur due to faulty materials or workmanship as delivered with the B4 E-Cruizer during the guarantee period, the frame will be replaced with the same or the nearest compatible frame available. Where a claim is deemed not to be warrantable, the customer will bear the cost of replacement.

• Coating work

Two year warranty*. Original paint finish on all powder coated parts, including frame, fork and fenders is covered for a total period of two years from the original date of delivery. This excludes areas affected by cable rub and damage due to normal wear and tear or crash damage.

• Mechanical parts

One year warranty*. Your B4 E-Cruizer will come with parts that we have carefully selected from other manufacturers, and whilst they come on your B4 E-Cruizer, the warranty of these parts will fall under the warranty terms and conditions of the relevant brand or distributor. ‘Mechanical parts’ defined as grips, inner tubes, tyres, cables, brake pads, chain, chain rings, sprockets and bearings have a 90-day limited warranty. Claims for these parts must be made within the 90-day period from your original date of delivery. All other parts not mentioned above are guaranteed against a defect in materials or workmanship for a period of one year from the original date of delivery, subject to the terms and conditions of this limited warranty.

• Electrical parts

Two year warranty*. Your B4 E-Cruizer is fitted with a NuVinci® Harmony™ electronic hub. This hub is covered for a total period of two years from original date of delivery. Other electrical components supplied on your B4 E-Cruizer, including the control panel and attached wires, are covered from one year from original date of delivery

• Battery

Two year warranty*. Your B4 E-Cruizer battery is covered for a total period of two year from original date of delivery. Use of any charger other than the original B4 E-Cruizer charger supplied, or a spare or replacement supplied by B4, will invalidate the warranty. This limited warranty excludes cosmetic damage to the battery casing due to normal wear and tear or crash damage.

• Charger

One year warranty*. Your B4 E-Cruizer charger is covered for a total period of one year from original date of delivery. This warranty excludes any damage or failure caused by improper use, accidental damage caused by the owner and is invalid in the instance of the owner tampering with the B4 E-Cruizer charger in any way.

*Exclusions

​ 

Any other claim not included in the above is void. This limited warranty does not cover paint damage, rust, failure arising from customer modification or non-original components fitted aftermarket, or failure arising from improper or no maintenance. This warranty does not apply to damage or failure due to accident, abuse, misuse, neglect, theft or act of God. Claims involving these issues will not be honoured. This warranty will be cancelled if the B4 E-Cruizer is/was used for rental purposes or if it is used to transport more than one person at a time. Please note: pressure washing of the bicycle and/or its components increases wear and therefore decreases the lifespan of its components. Any claim due to a fault that is found to be a result of pressure washing will not be honoured. Please note: removing or tampering with the handle bars may damage the wiring contained within. Any damage caused to the wiring found to be a result of tampering by the owner or any individual hired by the owner will not be honoured. We advise customers to keep receipts for all maintenance work carried out as proof in the event of a claim being made .

WHAT ABOUT THE WARRANTY CONDITIONS AND COST SETTLEMENT?

The limited warranty is extended to the original purchaser only. We inspect and test every E-Cruizer thoroughly before it leaves our workspace. We advise you to do the same immediately upon delivery to check for any damage inadvertently caused in transit. Please contact us by phone or email for additional information BEFORE making a warranty claim.

If a warrantable failure of a part should occur during the warranty period, the part will be repaired if possible, or replaced with direct or the nearest compatible replacement. In the event of a claim being made, B4 Holding BV will arrange any necessary collection through our own approved courier company. Upon receipt of the bike, a technician for B4 Holding BV will evaluate whether guarantee is given or not. Although any disassembly and transport costs are always initially to be paid by the owner, if the claim is found to be warrant-able and made within the first six months from original date of delivery, these costs will be refunded.

In the event of only a part(s) needing to be sent for evaluation and repair, a trained technician must be used to disassemble and reassemble the affected parts. In some instances the complete bicycle may need to be returned to B4 for inspection and repair. Proof of purchase in the form of a copy of an original receipt must be provided with all claims, along with a copy of the original delivery note.

If you didn‘t find the answer to your question, feel free to get in touch, using the form below, and we’ll do our very best to provide the information you need.

Recent Coverage

Click on the links below to view some of the recent coverage we’ve had in the press. 

WHY NOT BOOK A FREE TEST RIDE?